Help

Support

Search common questions, try quick fixes, or send us a message—we typically reply within 24 hours.

Contact us

Use the form for bugs, account issues, or ideas. Include steps to reproduce when reporting a bug.

We typically respond within 24 hours.

Common questions

Expand a question to read the answer.

Tasks & schedules

How do I create a recurring task?

Tap the "+" button, fill in your task details, then choose an interval: Weekly, Monthly, Quarterly, Yearly, or Custom (in days). HomeKeep schedules reminders from that cadence.

How do I delete a task or reset my schedule?

To delete one reminder series: open Profile → All reminders, then tap the trash icon next to the task. To clear every task for this home: open Profile → Settings → Reset this home's schedule.

What categories are available?

HomeKeep includes 9 categories: HVAC, Plumbing, Electrical, Appliances, Exterior, Interior, Landscaping, Safety, and General.

HomeKeep + & sharing

What is HomeKeep +?

HomeKeep + is the subscription that unlocks completing tasks, scheduled reminders, household sharing, home summary export, and most edits after a 7-day free trial. Without an active plan, some information may remain view-only. Manage or cancel anytime in your App Store account settings; restore purchases is available in the app.

How does household sharing work?

Invite someone with a short invite code so they can see the same home schedule and related records. The household owner controls the address, systems, and emergency facts. Only share codes with people you trust.

Notifications & data

How do notifications work?

HomeKeep sends reminders based on your task schedules and due dates. Open Profile → Settings → Notification settings to use the master switch and per-category options for Upcoming reminders, Overdue and due today, and Weekly summary.

Is my data backed up?

Yes. Your account and home data sync to the cloud (via Supabase), so they stay available across your signed-in devices and after you upgrade or restore a device.

Feedback

How do I report a bug or request a feature?

Please use the contact form with details about the issue or your feature request. We read every message and use your feedback to improve HomeKeep.

Fix an issue

Quick checks before you write in—especially for notifications (iOS steps below).

Notifications not working
  • Check that notifications are enabled in Profile → Settings → Notification settings
  • Verify HomeKeep has notification permissions in iOS Settings
  • Ensure Focus / Do Not Disturb is not blocking notifications
  • Try restarting the app
App crashes or feels slow
  • Force close and restart the app
  • Restart your device
  • Check for app updates in the App Store
  • If issues persist, contact support with your device model and iOS version
Tasks not appearing
  • Pull down on the schedule to refresh
  • Check that the task's due date is within your current view
  • Verify the task wasn't accidentally marked as complete
  • Open Profile → All reminders to confirm the series still exists